Refunds & Returns

    The below information is an extract from our complete terms and conditions which can be found on our Terms & Conditions page, where terms are defined. If any aspect is unclear please refer to our full Terms & Conditions or contact us.

    Returns Policy

    Mode Designs (UK) Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by these Terms and Conditions.

    1.1 If you receive Goods which do not match those that you ordered, you should contact Us within 7 calendar days to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. We are fully responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Refunds will be issued within 2 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

    1.2 If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged. To return the damaged Goods, please contact Us within 14 calendar days to arrange collection and return. We are fully responsible for paying shipment costs. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

    1.3 If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 14 calendar days to arrange collection and return. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible for paying shipment costs. Replacements will be issued upon Our receipt of the returned Goods. Refunds will be issued within 2 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

    1.4 If any Goods you have purchased develop faults within 180 calendar days of delivery, you may be entitled to a replacement but not a refund. In order to arrange for such a replacement you should contact Us within the 180 calendar day period to arrange collection and return. We will assess the Goods and alleged faults upon receipt and if We conclude (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you.

    1.5 If you are a consumer based within the European Union, you have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you. If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive the final instalment. If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt. Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods. You are responsible for paying return shipment costs if Goods are returned for this reason and ensuring they arrive undamaged and fault free. If required we offer an 'at cost' collection service using our 2 man delivery team. Refunds will be issued within 2 days and in any event no later than 14 calendar days after you inform Us that you wish to cancel under this provision. We regret that costs such as delivery and gift-wrapping cannot be refunded.

    1.6 Mode Designs (UK) Ltd may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:

    • 7.a.1 Goods made to your specifications or that have been personalised;
    • 7.a.2 Goods which are liable to deteriorate or expire rapidly;
    • 7.a.3 Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;
    • 7.a.4 Goods which are, after delivery, according to their nature, inseparably mixed with other items;
    • 7.a.5 Goods consisting of audio or video recordings or computer software (including games) in sealed packaging where the seal has been broken after delivery.
    • 7.a.6 Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop). Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 15.7.3 or 15.7.5 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.

    Guarantee

    All goods supplied are guaranteed by the manufacturer for a period of 12 months from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected.

    Complaints Procedure

    In the unlikely event you wish to make a complaint please contact us via email at enquiries@modedesigns.co.uk

    We shall make a full investigation of your complaint and will aim to contact you within five working days of receipt of your email.

    This guarantee is in addition to any terms and conditions implied by law and nothing in these terms affect your statutory rights.

    Payment Options

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